SHIPPING + RETURNS 

 

Pearly Queen London ships to UK and International addresses. 

SUPER SAVER DELIVERY UK ONLY - within 7 working days - £4.45

STANDARD DELIVERY UK ONLY - within 3 working days - £6.75

SPECIAL DELIVERY GUARANTEED BY 1PM NEXT DAY UK ONLY- (Order by 10am Monday to Thursday) - £8.60

INTERNATIONAL STANDARD TRACKED AND SIGNED FOR - allow 7 to 10 Days working days - Europe £14.80 -  Rest of the World £15.45

Please allow one business day for your order to be processed, in addition to the time indicated by your preferred shipping method. Orders are processed and delivered Monday to Friday, excluding holidays.

PAYMENT

Purchaser is liable for any taxes and/or duties owed. Promotional discount codes may never be combined.

TRACKING

As soon as your order has been shipped, a shipping confirmation will be emailed to you. In the email, we provide you with a tracking number. If you have any questions about your order, please contact us at enquiries@pearlyqueenlondon.com

RETURNS

If for any reason you are not happy with your purchase, you may return the items within 21 days of the original purchase date for a refund.

At this time we do not offer free returns and we encourage you to keep the tracking for your return once shipped. For international returns, please email enquiries@pearlyqueenlondon.com to initiate your return.

All items must be returned in the original condition and packaging they were sent with the swing tags and hygienic liners attached. Please make sure to include the original invoice with your return.

We reserve the right to refuse returns on items that have been worn, soiled, laundered or altered in any way. Sale items are final sale and non-refundable.

We are not responsible for customer returns that are damaged or lost in transit. Please allow 2 weeks from the time you send your order for your return to be processed. We will notify you via email once your return has been processed.

Please send returns to the below address:

PEARLY QUEEN LONDON

26 Kingswood Court

48 West End Lane

LONDON

NW6 4SX